OUR COMMITMENT
Legal support for Creatives, Artists, and Innovators.
Service Level Statement
One
Determine, on each engagement, who our clients are and directly ascertain their expectations.
Two
Analyze our client’s unique needs and professional service requirements.
Three
Develop client service objectives that will enable us to fulfill our professional responsibilities while fully satisfying our clients’ needs.
Four
Execute the client service plan in a manner ensuring that commitments are met and potential problems averted.
Five
Establish effective and creative communications, both internally and externally, to enhance client perceptions of the value and quality of our service.
Six
Provide management with insights on the business conditions and suggest meaningful solutions for improvement.
Seven
Continuously strengthen our relationships with key management personnel in order to facilitate effective communication and foster client loyalty.
Eight
Ensure that any professional, technical, or client problem is resolved promptly, in an environment of mutual respect.
Nine
Obtain from the client, either formally or informally, a regular assessment of our performance.
Ten
Ensure that the fees reflect the value of services provided and the responsibilities assumed while considered fair and reasonable by our clients.
